Refund policy

If there are any issues with your order, we'd be happy to help you.  Please contact us using the Contact Us form under the Contact tab and we will gladly resolve any issue to your satisfaction. You can also email Heather Graber directly at info@rocquethehouse.com

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards